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IVR means interactive voice response and it’s typically depending on telephony technology. The state-of-the-art technology of IVR is trusted in lots of big organization and businesses. It’s best implemented in BPO sector while other industry also leverage looking at the advanced technologies. The appearance of IVR system has totally eradicated would I need live agents and also of push buttons. Now, customers can potentially ask their queries by contacting automatic voice response. However, the implementation of IVR can increase your business productivity with no doubts, since it allows customers to have interaction while using company Round-the-clock every day. Usually, people prefer to interact first by incorporating automatic process after which with all the live agent. But it really totally relies on your wish whether you intend to get connected to the live agent or while using IVR process. Using IVR systems offers plenty of good things about its user for example less costly rates, higher level of customer support, increased call handling capacity, tailor require human attendant etc. Generally, IVR can be used in internet services, insurance, construction, banking sector, airlines, telecommunication industry, business communication etc… The systematic approach of Interactive Voice Response (IVR) system software packages are surely a boon for many people companies. IVR is basically a good choice for various industries love Public Power companies, mortgage companies, Banks, Medical care, Customers Relations department etc…